Exchange and Returns

Exchange & Returns

At Selfmade By Deauré, every order is carefully prepared and checked before it is sent out. Because our products are made specifically for our customers, we do not accept exchanges or returns due to change of mind, incorrect product selection, or incorrect sizing.

When We Will Accept an Exchange or Return

We will only accept an exchange or return when the mistake was made on our side.

This includes situations such as:

You received the wrong product.
You received the wrong colour or design that you did not order.
Your order is missing an item.
Your item arrived damaged or defective due to an error on our side.

If the mistake was made by Selfmade By Deauré, we will cover the return courier cost.

How We Handle Mistakes

If you receive an incorrect or faulty item:

Contact us as soon as possible via WhatsApp or email.
Send us your order number and clear photos of the item you received.
We will review the issue and confirm the next steps.
If the mistake was made by us, we will arrange and pay for a courier to collect the incorrect item.
Once the item has been collected, we will send you the correct replacement item.

You will not be responsible for the courier costs when the mistake is ours.

Change of Mind

Unfortunately, we do not accept returns or exchanges if you simply change your mind about your purchase.

Please make sure you carefully check your product selection, colour, size and other order details before completing your purchase.

Personalised Products

Because personalised products are made specifically according to your chosen details, they cannot be returned or exchanged due to change of mind or incorrect information supplied by the customer.

Please carefully check all personalised details before placing your order.